Contact Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and what we can't. We are an independent review and guide site, not a casino. That distinction matters most if you have a problem with an account, a payment or a bonus.
Who to contact for what
Before writing to anyone, check that you are asking the right party. Most reader problems belong with the casino, the payment provider or a support charity, not with a review site.
| Your issue | Best place to go |
|---|---|
| A factual error, outdated bonus term or broken link on our pages | Our editorial team, using the contact route shown on this site |
| Feedback on a review or guide | Our editorial team |
| A missing withdrawal, closed account or bonus dispute | The casino's own support team, then its complaints procedure |
| A card or bank payment you don't recognise | Your bank or card issuer |
| Worry about your gambling | GamCare, or the tools described on our Responsible Gambling page |
What our team can help with
- Corrections. If a bonus, payment method or term we describe has changed, tell us which page and what you saw. Offers move quickly, and our pages carry a fact-check date so you can judge how current they are.
- Reader questions. We can explain concepts such as wagering requirements, game contribution, maximum bet limits, cashout caps or verification checks in more detail.
- Feedback. Tell us what was unclear or missing and we will consider it in future updates.
- Business enquiries. Operators or partners can ask how we work, but commercial contact does not buy a listing or a rating.
What we cannot do
We can't reverse a casino decision, recover funds, release a withdrawal or act as your representative. We also can't confirm what happened on your individual account, because we don't have access to casino records. We don't give legal, financial or medical advice, and we can't guarantee any casino's behaviour.
Before you write: useful details to include
- The full page address or title you are asking about.
- What the page says and what you found instead.
- The date you saw it, in UK format (for example 29/09/2026).
- A screenshot or the wording of the terms, if you have it.
Please don't send passwords, full card numbers or identity documents. We will never ask for them.
If you have a problem with a casino
Work through these steps in order:
- Contact the casino's support through live chat or email, and keep a copy of the conversation.
- Check the terms. Bonus expiry dates, cashout limits, verification requirements and withdrawal limits are the usual causes of disputes.
- Use the formal complaints procedure if support does not resolve it. Note the deadlines it sets.
- Look at the licensing body named in the casino's footer. Some overseas regulators run dispute routes, but their scope and powers vary, so verify what is offered rather than assuming.
- For card payments, ask your bank whether it can help.
Be aware that casinos listed here operate outside the UK Gambling Commission system and are not on GamStop. That means UK regulator complaint routes and GamStop protection do not apply in the way they would with a Great Britain licensed operator. Our main guide to non GamStop casinos explains the differences, and our Terms and Conditions set out how this site's content should be used.
Support if gambling is causing harm
If gambling is affecting your money, relationships or wellbeing, please talk to someone. GamCare offers free, confidential support in the UK. If you want to stop, GamStop lets you self-exclude from operators licensed in Great Britain, and blocking software can restrict gambling sites on your devices. Deposit and loss limits, and self-exclusion at individual casinos, are worth setting up. Gambling should never be treated as a way to earn income or solve money worries. You must be 18 or over to gamble.
How we handle your message
We read messages from real readers and reply where a reply is useful. We may not be able to answer every message, and we can't promise a response time. Our editorial approach, including the fact that commission does not decide rankings, is explained on the About Us page.
We may earn commission if you use some links to casinos on this site. That never changes how we rate or order them, and it doesn't affect how we respond to your message.